Kargage Privacy Policy
Last Updated: July 22, 2025
Welcome to Kargage! We know that your privacy matters. This Privacy Policy outlines how we collect, use, share, secure, and respect your personal and business information. We’ve written it in an open, easy-to-understand style, so you know exactly what’s happening with your data—whether you’re a shipper, carrier, freight agent, or another valued stakeholder.
1. Who We Are
Kargage LLC (“Kargage,” “we,” “us,” “our”) is a technology-driven freight broker and logistics services provider based in Florida, U.S. We connect shippers with carriers and freight agents, offering full-service logistics solutions powered by a secure Transportation Management System (TMS) and world-class support.
Your trust is critical to us. This Privacy Policy applies when you interact with our:
- Company website (e.g., kargage.com),
- Carrier and shipper portals,
- TMS and mobile apps,
- Email communications,
- Inquiries, requests, and support interactions.
When we refer to “you,” we mean any shipper, carrier, agent, employee, partner, or visitor using our services. We have rounded up all the privacy details in one place—read on to see how we handle your data.
2. What Information We Collect and Why
We gather information whenever you engage with our services—whether you’re requesting a quote, booking freight, signing up, contacting support, or just browsing our site. Here’s a full breakdown:
A. Account & Profile Information
- Shippers: Name, company name, address, email, phone number, business registration, tax ID, payment preferences.
- Carriers/Drivers: Name, company, address, DOT/MC number, operational regions, equipment types, insurance info.
- Freight Agents: Name, address, contact info, business registration, payment details, referral codes.
Purpose:
- Create and manage your account,
- Validate credentials and ensure regulatory compliance,
- Provide tailored quotes and operational access,
- Communicate with you about service matters,
- Handle billing and commissions accurately.
B. Transaction & Shipment Details
Every booking helps us get freight moving. We collect:
- Pickup and delivery addresses,
- Freight type (dry van, reefer, flatbed, LTL, FTL),
- Weight, volume, packaging, special handling needs,
- Scheduled dates, haul type, and carrier assignments,
- Proof of delivery documents (BOLs), PODs, invoices, rate confirmations,
- Load status, tracking data, route details, driver check‑in/out logs.
Purpose:
- Power the TMS and dispatch systems,
- Keep your cargo on track,
- Generate timely billing and commission statements,
- Provide data for analysis and continuous operational enhancement.
C. Financial & Payment Details
For smooth transactions, we collect:
- Shipper payment methods (e.g., credit card, ACH, wire),
- Carrier payout info (bank account, ACH),
- Commission payments for agents.
Purpose:
- Process invoices and payments securely,
- Enforce billing compliance and financial controls,
- Comply with tax and regulatory reporting.
D. Usage, Interaction & Device Data
When you use our website, mobile apps, or portals, we record:
- IP address and device identifiers,
- Browser and device type, operating system,
- Page visits, clicks, session duration, forms completed,
- Error logs, performance stats, server response times,
- Geolocation data if you share it (e.g., for real-time tracking).
Purpose:
- Manage system access and enhance performance,
- Improve user experience with analytics,
- Prevent misuse, fraud, and maintain security.
E. Communications & Support Interactions
From messages to voicemails, we collect:
- Inquiry details, chat transcripts, phone recordings,
- Issue support tickets, plus any documentary attachments,
- Preferences for communication channels (email, phone, SMS).
Purpose:
- Serve and support your needs,
- Train agents and optimize call handling,
- Measure service quality and drive continuous improvements.
F. Cookies & Tracking Technologies
We use these to give you a seamless and personalized experience:
- Cookies: functional, performance, and targeting cookies,
- Web beacons and pixel tags: for analytics,
- Local storage, session storage: for quick user recognition.
Purpose:
- Keep you logged in,
- Understand website usage,
- Deliver relevant content and manage marketing campaigns,
- Prevent abuse and enhance security.
3. How We Use Your Information
Your data has many purposes—but always with your benefit and transparency top of mind.
A. Service Delivery
- Perform freight broker and logistics duties,
- Assign carriers and manage dispatch operations,
- Deliver documentation: BOLs, PODs, invoices, rate confirmations, tracking.
B. Communication & Support
- Contact you about bookings and status updates,
- Address questions via email, phone, chat, or in-app support,
- Send account statements, invoices, commission breakdowns.
C. Legal & Regulatory Compliance
- Validate carrier credentials (DOT, MC, insurance),
- Support audits and respond to legal requests,
- Maintain records per federal and state transportation laws.
D. Marketing & Business Development
- Send promotional offers, newsletters, market insights,
- Invite you to webinars, events, or industry surveys,
- Manage preferences and allow easy opt-outs.
E. Performance & Improvement
- Use analytics to fine-tune our user experience,
- Generate and anonymize reports for product refinement,
- Train staff, optimize systems, and ensure quality control.
F. Security & Fraud Prevention
- Detect unusual activities and prevent breaches,
- Maintain backups and protect sensitive data,
- Coordinate investigations as needed to enforce policies.
4. How We Share Your Information
We never rent or sell your data. We share what’s necessary for your benefit and legal compliance:
A. Third-Party Service Providers
We use trusted vendors to help run our business:
- Payment processors (e.g., Stripe, ACH gateways),
- Cloud and hosting platforms (e.g., hostinger),
- Communication tools (e.g., Twilio, GHL),
- CRM & support systems (e.g., app.kargage.com),
- Analytics platforms (e.g., Google Analytics, Segment).
They access your data only as needed, under strict agreements requiring confidentiality and compliance with data protection laws.
B. Business Partners & Carriers
- Actual carriers receive pickup/delivery details to carry out services,
- Agents access freight specs and documents to manage dispatch or relationships,
- Occasionally, subcontracted partners may be involved in logistics execution.
C. Legal & Regulatory Authorities
If required by law, court order, or government agency, we’ll disclose data to:
- Authorities enforcing regulations,
- Agencies supporting law enforcement or safety mandates,
- Regulators validating compliance (DOT, FMCSA, IRS).
D. Corporate Transactions
If Kargage merges, acquires, or sells parts of the business, user data may be transferred to the surviving entity—subject to confidentiality agreements and this Privacy Policy.
E. Consent-Based Sharing
Where you explicitly ask us to share certain data—e.g., you authorize a third-party TMS integration or agent access—we will do so only with your consent.
5. Data Security & Retention
We treat your information with the highest security standards:
A. Security Measures
- Encryption: SSL/TLS in transit, AES‑256 at rest,
- Access Controls: Role-based access with multi-factor authentication for employees,
- Network Security: Firewalls, anti-virus, endpoint protection, continuous monitoring,
- Backups & Recovery: Regular backups, tested disaster recovery plans,
- Audits: Periodic internal and third-party security audits.
B. Retention Policy
We retain your personal and transaction data only as long as needed:
| Type of Data | Retention Period |
| Account information | Active + 7 years, subject to legal hold |
| Shipment and transaction data | 7 years post-transaction completion |
| Billing and invoice records | 7 years for tax compliance |
| Call/chat/communication logs | 3 years unless required otherwise |
| Cookies & tracking data | 24 months from last interaction |
| Archived data | Compressed and encrypted as needed |
Once we no longer need data, we securely delete or anonymize it, per legal obligations.
6. Your Rights & Choices
You have genuine control over your data:
A. Access, Correction & Deletion
- Access: Request copies of all records we hold,
- Correction: Update details if outdated or incorrect,
- Deletion: Ask us to erase your data (subject to legal and fiscal limitations).
B. Opt-out
- Decline marketing emails or SMS at any time,
- Disable cookies through your browser settings (note: site functionality may be impacted),
- Stop sharing location data in mobile apps via device permissions.
C. Portability
Per applicable laws, request a machine-readable format of your data (e.g., CSV, JSON).
D. Do-Not-Track
Most browsers send a “DNT” signal. While we don’t change behavior based on DNT, we encourage privacy choices and offer manual opt-out tools.
E. How to Reach Us
Email our Privacy Officer at info@shipper.kargage.com with:
- Type of request,
- Your name, company, and email,
- Specifics about the data or account in question.
We’ll respond within 30 days. If we need more time, we’ll let you know and explain the delay.
7. Cookies & Tracking Technologies
We use cookies and trackers to personalize and optimize your experience:
A. Types of Cookies
- Strictly Necessary: Core functionality, essential for site operation.
- Performance: Usage patterns, page views, site responsiveness.
- Functional: Preferences (language, layout, session state).
- Advertising/Targeting: Serve relevant promotions and measure campaign effectiveness.
B. Managing Cookies
You can change cookie preferences:
- Browser settings to block or delete cookies,
- Website cookie consent banner to modify preferences,
- Opt-out links in our marketing messages.
Disabling certain types may limit site features or analytics capabilities.
8. Third-Party Links & Embedded Tools
We may link to or embed content from trusted third parties. These operate under their own privacy policies. Once you leave our domain or use their tools, Kargage no longer controls your data under this policy.
9. Children & Sensitive Personal Data
- Our services are not for minors under 16 (or applicable legal age).
- We do not knowingly collect sensitive personal information like race, religion, health data, or biometric identifiers.
- If we learn we’ve collected such from a minor, we will promptly delete it. Contact us at info@shipper.kargage.com to report errors or remove data.
10. International Data Transfers
Operating in global markets? So are we. We may transfer and store your info internationally, especially in the U.S., Europe, or other host countries.
- Transfers outside the EEA are governed by adequacy decisions or appropriate safeguards like SCCs (Standard Contractual Clauses).
- We ensure your data has privacy protections aligned with top-tier standards worldwide.
11. Policy Updates
We update this policy as our service evolves. Significant changes (impacting your rights or processing) will be shared via email or prominent notice on our site.
Check the “Last Updated” date at the top before using our services. Continued use implies your acceptance of those changes.
12. Contact & Dispute Resolution
Questions or concerns?
- Email our Privacy Officer: info@shipper.kargage.com
- Call: +1 (727) 628-3545 (8 AM–5 PM EST, M–F)
We’ll promptly investigate and work with you to resolve any issues. If unresolved, jurisdiction is Florida courts for U.S. residents. For international users, you may also contact your local data protection authority.
13. Summary of Key Points
- No selling or renting of your info—ever.
- Opt-in marketing only, with easy opt-out anytime.
- Secure and encrypted handling end-to-end.
- Full account control: access, correct, delete, move.
- Strict purpose limitation: only used for providing services.
- Third parties entrusted only with necessary access under strict agreements.
- Efficient response: We’ll act on your data requests promptly.
14. Glossary of Terms
- DOT/MC Number: ID numbers issued to carriers by U.S. regulators.
- BOL / Bill of Lading: Document detailing shipment contents and ownership.
- POD / Proof of Delivery: Confirmation of delivery to the destination.
- SCC / Standard Contractual Clauses: EU-approved mechanisms for international data transfers.
- TMS / Transportation Management System: Software platform for managing shipment life cycle.
15. Why This Matters
- You’re trusting us with your sensitive business and operational data.
- Privacy isn’t just compliance—it’s the foundation of trust.
- Better transparency leads to stronger partnerships—shippers, carriers, agents.
- We aim to exceed expectations, not just meet them.
Thank you for choosing Kargage. Your data is safe, your control assured, and your service simplified. We appreciate the opportunity to serve—and protect—what matters to you.
Sharing of Personal Information:
Kargage LLC will not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.
Opting Out of Text Messages:
You have the right to opt out of receiving text messages from Kargage LLC at any time. To opt-out, you can reply “STOP” to any text message you receive from us.
Consent and Opt-In:
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.
Effective Date: July 22, 2025